FAQ

Can I update or cancel my order?

We’re happy to help! If your order is still in the processing stage and hasn't entered the picking and packing phase, we may be able to update or cancel it.

To request a change or cancellation, please contact us via email at info@mybimimatcha.com (Monday–Friday, 9 AM–5 PM).

Please note: Once your order has begun processing for shipment, has been labeled, or is already in transit, we’re unable to make changes or cancel it.

What happens if my order is delayed or lost in transit?
Once your order is handed off to the carrier, delivery times may vary. While we’ll assist in tracking down lost packages, we’re not responsible for delays caused by shipping carriers, weather, or customs.

Is your matcha safe for everyone?
Our matcha is 100% pure green tea with no additives. However, if you have any medical conditions, are pregnant, or are sensitive to caffeine, we recommend consulting a healthcare provider before consuming.

Disclaimer:
Bimi Matcha is not liable for misuse of the product, allergic reactions, or results from improper storage or preparation. All information provided is for general knowledge and not intended as medical advice.